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Refund and Returns Policy

We value your satisfaction and strive to provide you with the best possible experience when shopping with us. Please review our refund and returns policy below to understand how we handle any issues with your order.

1. Returns and Exchanges

Since our products are custom-made for each order, we are unable to accept returns or exchanges unless:

  • The product is damaged or defective.
  • The order is incorrect (wrong item, size, or design).

If you encounter any of the above issues, please contact us within 14 days of receiving your order at [email/contact details] with:

  • Your order number.
  • Photos of the product showing the issue.

Once your claim is approved, we will replace the item or issue a refund, depending on your preference.

2. Refunds

We offer refunds in the following situations:

  • The item arrives damaged or defective.
  • The order is lost in transit and cannot be delivered.
  • An incorrect item or design was sent.

Refunds will not be issued for:

  • Buyer’s remorse or ordering the wrong size.
  • Improper care of the product (e.g., washing instructions not followed).

Refunds are processed back to your original payment method within 7–10 business days after approval.

3. Cancelations and Order Changes

Due to the on-demand nature of our products, orders can only be modified or canceled within 24 hours of being placed. After this period, production will begin, and we are unable to make changes.

4. Shipping Issues

If your package is delayed or lost, please reach out to us at [email/contact details]. While we cannot control shipping delays, we’ll work with you to resolve the issue.

5. How to Start a Return or Refund Request

To ensure we can quickly assist you, please follow these steps:

  1. Contact us at [email/contact details] within 14 days of receiving your item.
  2. Provide a detailed description of the issue, your order number, and supporting photos if applicable.
  3. Await further instructions from our team.

6. Important Notes

  • Colors may vary slightly due to screen settings, and minor differences are not considered defects.
  • Please check the size chart carefully before ordering, as we cannot offer returns or exchanges for incorrect size selection.

For any additional questions, feel free to reach out to us at [email/contact details]. We’re here to help!