📦 Shipping Policy
Last updated: 2nd JUne 2025
We know you’re excited to get your sweary mugs and cheeky tees – and we’re just as excited to send them.
🚚 Where We Ship
- We currently ship across the UK.
- International? Not yet. We’re working on it – keep your pants on.
🤑 Shipping Costs
- UK shipping is totally free. No hidden fees. No checkout surprises. We like you that much.
🕒 Fulfilment & Dispatch Time
- All our products are made to order – lovingly printed just for you by our clever partners.
- Processing time: Usually 2–5 business days.
- Shipping time: Typically 2–4 business days after printing.
- So, expect your goodies in around 4–9 business days total.
🧐 Tracking Info
- You’ll get a shipping confirmation email with tracking (where available) once your order’s on its way.
- If you don’t get it, check your spam. If it’s still missing, email us at woof@cucumberdog.com.
📬 Address Errors
- Entered your address wrong? Happens to the best of us.
- Let us know ASAP – if it hasn’t been printed yet, we’ll update it.
- If it’s already shipped, we can’t reroute it. You’ll need to reorder – sorry, pal.
🛑 Delivery Delays
- Delays can happen (Royal Mail, strikes, aliens, etc).
- We’ll keep you in the loop if there’s any drama.
- If your parcel’s seriously late, get in touch and we’ll sort it.
📦 Damaged Orders
- If your item arrives broken, battered, or just plain wrong, email us within 14 days with a pic.
- We’ll replace it or refund you – whichever makes you smile more.
Questions?
Email us: woof@cucumberdog.com
We’ll answer (as long as you’re nice about it).