📦 Returns & Refunds
Because Sometimes Stuff Happens (and We’re Not Monsters)
We don’t mass-produce rubbish — every item at Cucumber Dog is made to order, printed just for you. That means fewer returns, less waste, and no sad mugs sitting in a warehouse. But if something goes wrong, we’ve got your back.
🔁 Can I Return Something?
If your item turns up broken, misprinted, or looking like it’s been chewed by an angry postman — yes, absolutely. We’ll fix it, replace it, or refund it.
Just email us at woof@cucumberdog.com within 14 days of delivery, and include:
- Your order number
- A clear photo of the damage/problem
- A short explanation (bonus points for humour)
🙅 What We Don’t Accept Returns For
Since everything is printed to order, we can’t accept returns for:
- Changing your mind
- Ordering the wrong size or colour
- Not realising the mug says “twat” (seriously?)
So double-check your choices before checkout, yeah?
💸 Refunds
Once we’ve approved your return, we’ll either:
- Refund your original payment
- Send a shiny replacement
- Or offer store credit — your choice
Refunds usually show up within 5–10 working days, depending on your bank and how annoying they are.
📮 Do I Need to Send It Back?
For most damaged or misprinted items — nope! We’ll usually just ask for a photo. No need to faff about with the post office unless we specifically request the item back.
🧾 Still Got Questions?
Drop us an email: woof@cucumberdog.com
We’re friendly, fast, and only slightly sarcastic.